Terms, Claims & Warranties

At Stolab, our most important task is to design and manufacture quality furniture made to last for generations. However carefully we work, there may occasionally be issues related to production in our factory or during transportation.

Any claims or remarks must be reported no later than 7 days after receiving the goods. Transport damage must be noted directly on the delivery note upon receipt and reported to Stolab. Hidden damage must be reported within 7 days from the date of delivery.

We reserve the right to make changes to the form and construction of our furniture.

Below, we clarify our warranty terms for retailers within both retail and contract markets:

From June 25, 2024, we offer a 10-year warranty from the invoice date covering manufacturing defects on all furniture. For our Lilla Åland chairs and birch armchairs, an extended warranty of 20 years applies.

A 3-year warranty applies to electrical components, wear parts in mechanisms, and gas lifts. (Does not apply to e-commerce customers at stolab.se.) Textile suppliers are responsible for warranties relating to fabrics and textiles.

The warranty does not cover wear and tear caused by abnormal use beyond what can reasonably be expected through normal use. It also does not cover natural variations in wood, textiles, leather, sheepskin, or other natural materials.

Stolab is not responsible for incorrect use or damage resulting from improper or insufficient maintenance, incorrect storage, or incorrect assembly by the buyer. The warranty also does not cover direct or indirect consequences arising from the above.

For customized products, we reserve the right to limit or exclude applicable warranty coverage.

The wood surface or colour of the delivered product may differ from wood or colour samples. Such samples should only be regarded as indicative examples. Stolab reserves the right to make changes to the form, construction, and colours of its furniture.

When receiving goods, any damage to the packaging must always be noted on the delivery note. Failure to make such a note may result in claims being rejected.

The recipient must notify Stolab immediately of any discrepancies. Any visible or hidden transport damage must be reported no later than 5 days after delivery. Please contact our customer service at +46 371 337 50 or reklamation@stolab.se.

Additional costs related to transport damage will not be compensated by Stolab Möbel AB.

Returns relating to claims may not be made without our approval. To ensure fast and accurate handling of returns and claims, return documentation must accompany the goods and include a reference to the claim number.

In cases where the return is made at Stolab’s expense, the carrier appointed by Stolab must be used.

Feedback to the buyer will be provided within 5 working days.

Please submit your claim to reklamation@stolab.se.

If you purchased a Stolab product through a retailer, any claim should be made directly to the retailer.

As a retailer, you are responsible for completing the claim form on behalf of the customer. Please remember to ask the customer for all information required to process the claim — these details are specified in the guide.

Always contact our customer service before making a return: +46 371 337 50 or Reklamation@stolab.se.